Student Engagement Specialist

2 days ago

Frankston, Australia beBeeStudentExperience Full time $45,000 - $57,000

Foster meaningful connections with students and their families as a key player in their educational journey.

The Role

As a Student Experience Coordinator, you will be responsible for building and maintaining relationships that drive student success. Your primary goal is to ensure their educational goals are met with personalized support and attention to detail.

  • Serve as a trusted advisor for students and parents.
  • Develop and maintain strong relationships with students and parents through regular communication and proactive issue resolution.

You will work closely with our sales, billing, and management teams to clarify enrolment, invoicing, and related administrative queries. Additionally, you will liaise with tutoring teams and head tutors to address issues or improvements related to classes, tutors, reschedules, content alignment, and similar class-related concerns.

Key Responsibilities:

Duties

  • Provide day-to-day support to enhance student engagement and achievement.
  • Liaise with sales, billing, and management teams to ensure seamless operations.
  • Liaise with tutoring teams and head tutors to optimize learning outcomes.
  • Escalate critical issues appropriately to ensure prompt resolution.
  • Regularly communicate with students and parents via various channels to keep them informed and engaged.
  • Proactively gather and analyze feedback from students and parents to identify areas for improvement.
  • Provide detailed customer success reports and analysis to inform business decisions.

Requirements

  • Honesty and Integrity.
  • Excellent Communication Skills.
  • High Level of Empathy.
  • Exceptional Problem-Solving Skills.
  • Detail-Oriented & Organised.
  • Energy and Enthusiasm.
  • Independence & Proactiveness.
  • Ability to Build and Maintain Relationships.
  • Willingness to Learn and Grow.
Why Us?

We offer a unique opportunity to make a positive impact on the lives of students and their families. Our vision is to provide a premium learning experience that helps students achieve their personal goals and succeed in school assessments and exams.

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