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Business Trainee Receptionist

2 months ago


Ipswich, Australia Apprenticeship Central Full time

Position Description

Position Title: Business Trainee - Receptionist

Company: Apprenticeship Central

Position Type: Full-Time Traineeship

Reports To: Project Manager

About: Apprenticeship Central is a leading provider of apprenticeships and traineeships. We offer a unique opportunity for individuals to gain hands-on experience and develop their skills in a dynamic and supportive environment.

Position Summary:

As a Receptionist Trainee at Apprenticeship Central, you will be the first point of contact for our clients, visitors, and employees. You will play a crucial role in creating a positive first impression and providing exceptional customer service.

Duties and Responsibilities:

  1. Front Desk Management:
  • Greet and welcome visitors with a friendly and professional demeanor.
  • Manage the reception area, ensuring it is clean and organized.
Phone Management:
  • Answer and direct incoming phone calls to the appropriate staff members.
  • Take accurate messages and deliver them promptly.
Visitor Assistance:
  • Assist visitors with sign-in procedures.
  • Notify employees of visitor arrivals and guide them to meeting rooms.
Mail and Package Handling:
  • Sort and distribute incoming mail, packages, and deliveries.
  • Prepare outgoing mail and packages for courier services.
Scheduling and Appointments:
  • Manage meeting room reservations and scheduling.
  • Assist in coordinating appointments and meeting arrangements.
Administrative Support:
  • Provide general administrative support to various departments.
  • Assist with data entry, document filing, and other office tasks as needed.
Security Awareness:
  • Ensure the security of the premises by monitoring access and visitor activity.
  • Follow security and safety procedures, including emergency response protocols.
Office Supplies and Inventory:
  • Maintain office supplies and equipment, placing orders as necessary.
  • Keep inventory of office supplies and notify the appropriate personnel when replenishment is needed.
Communication:
  • Relay important information to staff members and assist with internal communication as directed.
Customer Service:
  • Demonstrate exceptional customer service skills when interacting with clients, visitors, and employees.
  • Address inquiries and provide information about the company and its services.

Essential Requirements:

  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office applications.
  • Professional and pleasant demeanor.
  • Strong organizational and time-management skills.
  • Ability to multitask and prioritize tasks efficiently.