Renewal Business Growth Specialist

2 days ago

Copper Coast Council, Australia beBeeRenewal Full time $90,000 - $120,000
Job Overview

We are seeking a Renewal Manager to join our team. As a Renewal Manager, you will be responsible for driving predictable revenue, reducing churn, and retaining accounts.

This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys solving complex problems.

Key Responsibilities:

  • Lead the full renewal cycle from first outreach through to agreement
  • Work cross-functionally with Customer Success, Sales, and Finance to align strategies and keep customers on track
  • Negotiate renewal terms that serve both our customers and business growth goals
  • Identify upsell potential, multi-year opportunities, and early signs of churn
  • Improve how we renew and retain at scale, including process updates and escalation handling
  • Triage challenges by stepping in when contract questions or negotiation hurdles arise and work toward resolution
  • Find and fix inefficiencies that slow us down or create friction for customers
  • Stay ahead of risk by actively tracking customer health and reporting issues before they become problems
  • Keep systems clean and up-to-date

Requirements:

  • 2+ years in a renewals, account management, or contract management role—ideally in a SaaS or subscription-based environment
  • Strong communicator who's confident navigating complex conversations with clarity and empathy
  • Skilled at negotiation and closing—with a track record of securing win-win outcomes
  • Driven by results, with comfort being measured on retention and revenue metrics
  • Organised, self-directed, and adaptable to shifting priorities in a fast-paced environment
  • Curious and collaborative—with a desire to constantly improve how we work and unlock value for our customers
Benefits

In addition to your base salary, you can expect:

  • Annual bonus or commission plan
  • Employee Stock Option Plan: Opportunity to share directly in our success through stock options
  • Public Holiday Swap: Swap a public holiday for another preferred day
  • Flexible Working: We offer both hybrid and remote working
  • Wellbeing & Learning Days: An additional five days of paid leave per year
  • Learning Budget: $500 USD per financial year, plus access to additional Career Growth Budget
  • WFH/Transport Budget: Monthly allowance for internet/phone expenses or public transport
  • Home Office Setup Budget: One-off allowance for desk, chair and/or monitor
  • Parental Leave: Minimum of 18 weeks paid parental leave for primary carers + 6 weeks paid parental leave for secondary carers
  • Wellbeing Support: Access to counselling and wellbeing app via Nilo Health

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