Hotel Operations Director

3 weeks ago


City Of Mount Gambier, Australia Matthews Hospitality Full time

About the Role:

We are seeking a visionary leader to drive exceptional business growth at the Mount Gambier Hotel. As a key member of our team, you will oversee all hotel operations, including kitchen, bar, restaurant, functions, accommodation, gaming, and bottleshop departments.

Key Responsibilities:

  • Strategic Leadership: Lead, mentor, and inspire department heads and staff to create a customer-centric culture.
  • Business Growth: Drive revenue growth through innovative promotions, room sales, F&B activations, and local partnerships.
  • Financial Management: Oversee all financial operations, including budgeting, forecasting, cost control, and reporting.
  • Customer Experience: Develop and execute strategies to enhance guest satisfaction and improve service quality.
  • Compliance & Standards: Maintain high safety standards, legal compliance, and operational excellence.

Requirements:

  • Minimum five years of leadership experience in hotels/hospitality.
  • Experience in food, beverage, gaming, accommodation.
  • Available full-time over seven days.
  • RSA and RP Badge.
  • RSG 1 and 2 at a minimum.
  • Accommodation experience.
  • Good time management and attention to detail.
  • Qualifications in hospitality and/or leadership.

About Us:

Matthews Hospitality is a family-owned business committed to its people, sustainability, and community engagement. We are looking for a highly motivated Venue Manager to spearhead operations and take the hotel to new heights.



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