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**Operations Manager

2 months ago

Banana Shire, Australia TST Group Full time

Job Summary:

We are seeking an experienced Operations Manager to join our team at TST Group. As a key member of our organization, you will be responsible for delivering and managing projects on time, within budget, and to the required scope.

Key Responsibilities:

  1. Project Management: Oversee the planning, execution, and delivery of projects to ensure timely completion, within budget, and to the required quality standards.
  2. Team Leadership: Lead and manage a team of technical support professionals to ensure effective delivery of support services to our customers.
  3. Critical Issue Resolution: Handle critical customer escalations, providing timely and effective resolutions to ensure customer satisfaction.
  4. Strategic Planning: Develop and implement strategic plans to grow the team, improve project delivery processes, and enhance customer satisfaction.
  5. Candidate Profile:
    1. Leadership Skills: Demonstrate strong leadership skills, with the ability to motivate and inspire team members to achieve exceptional results.
    2. Communication Skills: Possess excellent communication skills, with the ability to effectively interact with customers, team members, and stakeholders.
    3. Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
    4. Customer Focus: Prioritize customer satisfaction, with a focus on delivering high-quality support services that meet or exceed customer expectations.

Requirements:

  • Proven experience in project management and team leadership.
  • Strong leadership and communication skills.
  • Ability to analyze complex issues and develop effective solutions.
  • Customer-focused approach, with a focus on delivering high-quality support services.