
Service Delivery Professional
7 days ago
We are seeking a highly-motivated and enthusiastic professional to lead customer service at our Service Centre.
The Role:- Lead customer service and support the day-to-day running of the Service Centre.
- Provide first-class service to all customers using excellent communication skills.
- Keep customers informed of delivery timelines.
- Undertake repair inspections, converting repairs to sales where appropriate.
- Raise Job Authorities and invoices by utilising the Service Centre computer system.
Key Qualities:
- true passion for delivering customer service excellence.
- Motor vehicle industry experience (highly regarded).
- Experience in managing/leading teams in a busy environment.
- Confident, engaging approach and natural ability to communicate.
- Resilience and ability to work in a complex and changing environment.
- Outstanding verbal and written communication skills.
- Excellent self-organisation and time management skills.
- Related Industry experience (automotive industry experience desirable).
- Demonstrated strong leadership and coaching experience.
- Highly developed stakeholder engagement, influencing, and presenting skills.
- Strong IT skills in particular MS Office.
Benefits:
- Ongoing incentive programs and recognition.
- Opportunities for learning and development.
- Supportive team members and management.
- Uniform provided.
Our goal is to be an inclusive workplace that is representative of the communities we serve.
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