Cairns Customer Experience Specialist

24 hours ago

Cairns, Queensland, Australia beBeeCustomer Full time $40,000 - $60,000
Customer Service Professional - Cairns

We are seeking a dedicated and skilled customer service professional to join our team at our hearing clinic in Cairns, QLD.

This is an exciting opportunity to make a positive impact on people's lives, provide exceptional customer service, and be part of a dynamic and supportive team.

About the Role

The successful candidate will be responsible for:

  • Welcoming clients and ensuring their experience is optimal for outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our clinicians (audiologists/audiometrists)
  • Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox
  • Billing our clients correctly and taking a range of payments
  • Learning and competently using a range of software and applications
Requirements

To be successful in this role, you will require:

  • Prior experience in face-to-face customer service and/or administration roles
  • A passion for delivering exceptional client experiences
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
What We Offer

As a valued member of our team, you will have the opportunity to:

  • Develop your skills and knowledge in customer service and administration
  • Work with a dynamic and supportive team
  • Make a positive impact on people's lives
How to Apply

If you feel this opportunity is right for you, we would love to hear from you.

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