Incident Response Team Lead
1 week ago
Arctic Wolf is seeking a highly experienced and technical Senior Engineer to join our Incident Response Team. As a key member of our team, you will play a critical role in helping our clients respond to and recover from cyberattacks.
Responsibilities- Perform as a senior member of the Incident Response and Restoration & Remediation teams and as a part of the greater Arctic Wolf Incident Response team.
- Deep understanding of full life-cycle data breach investigations from end-to-end (triage, collections, securing the environment, restoring/rebuilding of systems and ensuring client functionality).
- Technical expertise and ability to troubleshoot, diagnose and repair systems and networks.
- Demonstrated abilities and professional experience with host-based and network-based security issues.
- Actively participate in large scope high impact cyber breaches and manage Incident Response workflow and activities to support prompt response and remediation.
- Self-starter committed to meeting tight deadlines with a strong work ethic.
- Demonstrates professionalism, has a positive attitude, and is an extension of Arctic Wolf's brand in the marketplace.
- Excellent verbal and written communication skills with an emphasis on customer service.
- Advanced progression and professional experience involving work directly related to restoration, recovery, configuration, and troubleshooting of networks and general IT capabilities.
- End-to-end understanding of engagements and steps within the IR workflow: initial triage, collections, imaging, securing, and hardening of the environment and overall security posture, restoring/rebuilding systems and getting the client functional.
- Ability to respond to inquiries and work beyond normal business hours, provide mentorship to junior level team members and can be relied upon as a trusted resource.
- Skilled with promoting new domain controllers, seizing Flexible Single Master Operations (FSMO) roles, DNS troubleshooting, rebuilding System Volumes (SYSVOL), and rebuilding Distributed File System Replication (DFSR) or File Replication Service (FRS).
- Proficient with Active Directory/Exchange administration.
- Expertise with rebuilding and recovering Exchange Systems from Server 2010 onwards.
- Familiarity with /recover server switch on setup, rebuilding virtual directories, repairing databases, and using recovery databases.
- Adept with supporting Microsoft Windows workstations and applications.
- Expert with firewalls, VPN's, Active Directory, Group Policy, Linux, and Windows systems.
- Professional work history and experience with Hypervisors, including ESXI / VMWare Hyper-V.
- Provide well-thought-out findings and provide professional guidance, both in technical and non-technical terms, to help customers re-establish business operations.
- Excellent relationship management, customer service, and communication skills in multiple forms (written, conference calls, in-person/virtual meetings).
- Prior consulting experience within digital forensics or incident response.
At Arctic Wolf, we're cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally.
We've been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community.
All wolves receive compelling compensation and benefits packages, including:
- Equity for all employees.
- Bonus or commission pay based on role.
- Flexible time off, paid volunteer days and paid parental leave.
- 401k/RRSP match.
- Medical, Dental, and Vision insurance.
- Health Savings and Flexible Spending Agreement.
- Voluntary Legal Insurance.
- Training and career development programs.
- Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
- Background checks are required for this position.
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