Supportive Customer Advisor

7 days ago

Melton, Australia beBeeCustomer Full time $74,283 - $78,754
Customer Service Role

This is a customer-facing role that requires the ability to provide high-quality service and administrative support.

The successful candidate will have excellent communication skills, be able to work independently and as part of a team, and have the ability to multitask and prioritize tasks effectively.

This role involves providing customer service and administrative support across various departments, including responding to client inquiries, processing and maintaining accurate records and information, and scheduling services in accordance with client needs and care plans.

Key Responsibilities:
  • Respond promptly and professionally to client enquiries and direct them appropriately.
  • Process and maintain accurate records and information related to payroll and debtor functions.
  • Timely and appropriate scheduling of services in accordance with client needs, care plans, staff availability and service delivery standards.
  • Provide administrative support across the Client Connections service area, including maintaining and updating client and staff database.
  • Contribute to the operations of the department through active participation in meetings and other activities.

Working in this role, you will have the opportunity to develop your skills and experience, working closely with internal teams and external stakeholders to support the diverse needs of our clients and workforce.

About You

To be successful in this role, you will need to possess the following skills and qualifications:

  • Post-secondary qualification in administration or relevant experience.
  • Previous experience in a similar role within local government (desirable).
  • Experience in rostering, scheduling, or coordination roles, preferably in the aged care or community services sector.
  • Hold a current Victorian driver's licence.
  • Must hold or be able to obtain an Employee Working with Children Check.
Culture and Values

We are committed to creating and maintaining a culture that values diversity, inclusion, and respect. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community.

Our values are: Motivate, Empower, Lead, Trust, Open, Nurture.

Benefits

This role offers a range of benefits, including flexible working hours, career development opportunities, and a dynamic workplace close to home.

  • Flexible Working Hours.
  • Extensive Career Development & Leadership Programs.
  • 16 weeks Paid Parental Leave (Super is paid during parental leave).
  • 3 weeks Paid Secondary Carer Leave.
  • Family Room available including Breastfeeding Facilities - Australian Breastfeeding Association.
  • Wellbeing initiatives.
  • Subsidised Uniforms.

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