Volunteer Coordinator

2 weeks ago

Sydney, New South Wales, Australia Asylum Seekers Center Full time

Job Summary

The Welcome Volunteer is a key role in creating a welcoming and safe environment for people accessing our services at the Asylum Seekers Center. This front-line position involves facilitating a welcome and induction session for new clients, ensuring they feel supported and informed about our services.

Key Responsibilities

  • Facilitate a monthly welcome induction session for new clients, providing essential information about our center and wider-Sydney services.
  • Ensure that information provided to clients is clear, up-to-date, and useful to them.
  • Coordinate bookings for welcome sessions using our internal database.
  • Support clients with practical needs by making referrals to relevant services within the center.
  • Work collaboratively with fellow volunteers in the Main Hall to ensure clients waiting are supported with their questions.
  • Prepare and set up the Main Hall in the morning to create a welcoming and vibrant space.
  • Use various spreadsheets and systems to record information, contact clients, and make requests on their behalf.

Selection Criteria

  • Experience working with people from diverse backgrounds and cultures.
  • Strong computer skills, with confidence in using systems independently.
  • Sociable, warm, and outgoing personality.
  • Strong verbal and written communication skills.
  • Patience to teach and explain.
  • Flexibility to juggle multiple tasks and take on extra responsibilities as needed.
  • Ability to work collaboratively with other staff and volunteers.

Conditions and Requirements

  • Adhere to the Asylum Seekers Center's vision, purpose, and values.
  • Act in accordance with the center's Code of Conduct and Child Protection Policies.
  • Undertake a NSW Working with Children Check prior to commencement and ensure it remains up-to-date.
  • Comply with Work, Health, and Safety systems.
  • Comply with Incident Management Procedures and emergency protocols.
  • Demonstrate a respectful and welcoming behavior with all people at the center in culturally appropriate ways.
  • Support a child-safe organization by undertaking screening for suitability to work with children and vulnerable people and complying with relevant state/territory legislative requirements.

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