Customer Experience Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $120,000 - $180,000

Customer Success is at the forefront of our business strategy. As a seasoned Customer Experience Manager, you will lead our team to drive growth, retention, and customer satisfaction.

Main Responsibilities
  • Support Delivery: Ensure high-quality support to promote satisfaction and retention among customers.
  • Process Improvement: Establish and continuously improve procedures to deliver exceptional customer service.
  • Culture Enhancement: Foster a culture of high performance and continuous improvement within the team.
  • Knowledge Management: Oversee the development and maintenance of a comprehensive knowledge base to facilitate timely query resolution and complex troubleshooting.
  • Goal Setting: Set objectives and key results (OKRs) for the customer success team, aligning with business goals and customer outcomes.

The ideal candidate will have expertise in managing customer relationships, process optimization, and team leadership. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.

  • Experience Leader

    2 weeks ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Experience Education Full time

    **Thought about a career change? Has travel ever been on your mind? Now is the perfect time to take a look... We are looking for an Account Manager to join our team in Melbourne, Australia.**This is an outstanding opportunity to work with World Challenge, operating school adventure travel across the globe from the Australian source market. World Challenge is...

  • Business Dev. Manager

    2 weeks ago

    Melbourne, Victoria, Australia Experience Education Full time

    **Company Overview**:World Challenge, Travelopia Group and a KKR owned company, and is a leading provider of educational travel - offering a wide range of experiences for students: including expeditions, within Australia and overseas, and now expanding into a broad range of international trips covering core curriculum topics, sports tours and learning...

  • General Manager PR

    4 weeks ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    Select how often (in days) to receive an alert: Create AlertGeneral Manager PR & Communications, ANZRequisition ID: 3104Department: Media, PR & CommunicationsWork Type: HybridApplication Close Date: 7th September 2025At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we're proud to be a...

  • Customer Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia Jenny Barbour Full time

    Custodian of the end to end experienceDeliver improvements to the customer experienceUnderstand both the 'what' and the 'why'The Customer Journey Manager is the custodian of the end to end experience and will serve as a trusted partner across the business, representing the customer needs across various initiatives and projects.Working closely with Digital,...

  • Customer Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia Inchcape Full time

    **Are you passionate about delivering exceptional customer service? Do you thrive on creating memorable experiences and driving customer satisfaction? We are seeking a Customer Experience Manager at Melbourne City Subaru to lead and enhance our customer journey in the automotive industry.****About the role**In this dynamic position, you will assist in...

  • Customer Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerEngagement Full time $90,000 - $120,000

    Job DescriptionSeeking an experienced Customer Engagement Manager to lead the strategy, execution, and delivery of a loyalty program.The successful candidate will identify opportunities to optimise return on investment and influence customer behaviour.Develop a customer engagement strategy to acquire and retain members, increase customer visitation, grow...

  • Customer Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerCentric Full time $60,000 - $100,000

    Job OpportunityThe primary role of this position is to support a team in delivering exceptional customer service to both clients and internal stakeholders.About the Role:Respond promptly to customer inquiries and concerns, ensuring day-to-day service delivery, data management, and effective communication throughout the organization.Manage business...

  • Customer Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeOrderManagement Full time $75,000 - $95,000

    Job Title: Order Management and Data SpecialistJob Description:We are seeking an organized individual to manage customer orders from submission to fulfillment. This role involves reviewing and processing customer requests, maintaining accurate data records, and providing exceptional support to internal stakeholders.Key Responsibilities:Manage the lifecycle...

  • Manager, Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia Australian Financial Complaints Authority Full time

    Overview The Customer Experience Manager will play a key role in delivering AFCA's inaugural customer experience strategy, vision, and roadmap that is set to launch in the coming quarter.As one of two CX Managers in a team of five, this role will help embed strong CX foundations and drive initiatives that turn insight into action across all customer types,...