Housekeeping Operations Manager
6 days ago
The Executive Housekeeping Manager is responsible for overseeing daily housekeeping operations, ensuring facilities meet cleanliness and hygiene standards.
Leading a dedicated team to provide exceptional service and maintain a comfortable environment for guests.
Responsibilities- Supervise and manage the performance of housekeeping staff, including scheduling, training, and evaluations.
- Ensure tasks are completed efficiently and effectively while maintaining high standards.
- Conduct regular inspections of rooms, public areas, and back-of-house spaces to ensure compliance with cleaning and maintenance standards.
- Address and resolve guest complaints or issues related to housekeeping promptly and professionally.
- Manage inventory levels of supplies, linens, and equipment, ensuring timely ordering and replenishment.
- Monitor and control departmental expenses, including supply usage and equipment maintenance costs.
- Develop and implement training programs for new and existing staff.
- Provide ongoing coaching and support to enhance skills and performance.
- Degree in hospitality management or related field preferred.
- Minimum 3-5 years' experience in housekeeping or facilities management, with at least 1-2 years in a supervisory role.
- Strong knowledge of cleaning techniques, equipment, and safety protocols.
- Proven leadership and team management skills, with the ability to motivate and guide staff effectively.
- Excellent organizational and multitasking abilities, with attention to detail.
- Strong communication and interpersonal skills, focusing on customer service excellence.
- Ability to handle sensitive information and maintain confidentiality.
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