Housekeeping Operations Manager

7 days ago

Brisbane, Queensland, Australia beBeeManager Full time $100,000 - $110,000
About the Role

The Housekeeping Operations Manager is responsible for ensuring the successful operation of the Housekeeping department.

This includes adherence to all processes, safety requirements, productivity targets, quality standards, standard operating procedures, cleaning methods and the health of the team.

The role is focused on delivering daily requirements of the Houseperson and Public Area teams to a consistently high standard and maintaining appropriate service levels to members, guests and visitors.

Key Responsibilities:

  • Lead the Houseperson and Public Area teams in an efficient and effective manner to meet daily plans, business objectives and customer requirements.
  • Provide strategic leadership through the creation of a safe, team orientated, challenging and motivating work environment to deliver high quality member services that provide value and benefit.
  • Oversee the day-to-day operations and direct the Houseperson and Public Area teams to carry out required daily duties.
  • Assist in the recruitment and selection of staff for the housekeeping department.
  • Respond to daily issues and changing demands in conjunction with the Housekeeping Leadership Team.

Requirements:

  • Availability across a 7-day rotating roster, and flexibility to work weekdays, weekends, evenings & public holidays.
  • Leadership or management experience in a hotel/resort environment.
  • Experience using MS Office Suite.
  • Exceptional verbal and written communication skills.
  • Plan and prioritise tasks effectively.
  • Experience in staff recruitment, training, appraisal, counselling and development.
  • Ability to lead by example, encourage teamwork and motivate a team.
  • Confident decision making and conflict resolution skills.
  • Full working rights in Australia.
  • Valid Australian drivers licence (essential).

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