Technical Expert for Genesys Cloud Applications

2 days ago

Melbourne, Victoria, Australia beBeeExpert Full time $100,000 - $125,000
Job Description

The ideal candidate will be a technical expert with a strong background in Genesys Cloud and related applications.

  • Manage the full application lifecycle, including support tickets, onboarding, enhancements, vendor management, and project delivery.
  • Act as the subject matter expert for Genesys Cloud, troubleshooting issues, managing moves/adds/changes, and supporting staff onboarding.
  • Owning the relationship with vendors, including contractual accountabilities, monthly reviews, and driving new initiatives.
  • Managing the application roadmap, gathering business requirements, and leading enhancements from concept to BAU-including user training and change management.
  • Collaborating with internal stakeholders across Service & Experience, Contact Centre, Insurance & Claims, and more to ensure the platform supports business objectives.

This is an exciting opportunity to drive innovation and deliver business value within a highly regulated environment.

Required Skills and Qualifications
  • Deep expertise in Genesys Cloud (minimum 3 years in a similar role)
  • Strong stakeholder management and vendor relationship skills
  • Excellent documentation, analysis, and communication abilities
  • Experience managing application roadmaps, enhancements, and support
  • The ability to balance technical detail with business impact, always considering the end-user experience
Benefits

As a valued member of our team, you can expect:

  • 3 days accrued for 'Community, Culture & Wellbeing' leave
  • Access to amazing lunch & learn sessions including with external experts
About Us

UniSuper is a place where brilliant thinkers and passionate people come together. We strive to deliver exceptional retirements for our members, and our growth means opportunity to grow with us.

We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members.

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