Mastering Genesys Cloud
5 days ago
Key Business Application Manager Role
As a seasoned Key Business Application Manager, you will play a critical role in ensuring the success of our Genesys Cloud platform. This includes managing the full application lifecycle, from support tickets and onboarding to driving enhancements, vendor management, and project delivery.
Primary Responsibilities- Act as the subject matter expert for Genesys Cloud, troubleshooting issues, managing moves/adds/changes, and supporting staff onboarding.
- Owning the relationship with vendors, including contractual accountabilities, monthly reviews, and driving new initiatives.
- Managing the application roadmap, gathering business requirements, and leading enhancements from concept to BAU—including user training and change management.
- Collaborating with internal stakeholders across Service & Experience, Contact Centre, Insurance & Claims, and more to ensure the platform supports business objectives.
- Deep expertise in Genesys Cloud (minimum 3 years in a similar role)
- Strong stakeholder management and vendor relationship skills
- Excellent documentation, analysis, and communication abilities
- Experience managing application roadmaps, enhancements, and support
- The ability to balance technical detail with business impact, always considering the end-user experience
- We believe that the best way to achieve great things is when we come together and collaborate.
- We value and celebrate diversity and inclusion.
- We invite you to apply for roles that suit your career aspirations, even if you don't meet all the requirements.
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