Business Application Owner

Your work directly impacts how UniSuper delivers for members, employers, advisers and employees Be the subject matter expert for Genesys Cloud and related applications, driving business value and innovation Build deep technical and business knowledge, expand your network, and make a lasting contribution to UniSuper's success About USUniSuper is a place where brilliant thinkers and passionate people come together.
As one of Australia's largest super funds, the work you'll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.
We are recognised for our performance excellence as we strive to deliver exceptional retirements for our members, and our growth means opportunity to grow with us.
Come be a part of our passionate Member Services team and make a difference with UniSuper.
The opportunityAs the Business Application Owner, you'll be the go-to expert for Genesys Cloud and its peripheral applications (Mindful, Operative Intelligence, Customer Science, Connecting Now).
You'll manage the full application lifecycle—from support tickets and onboarding to driving enhancements, vendor management, and project delivery.
You'll work closely with business and technical stakeholders, ensuring the platform meets evolving needs and delivers measurable value.
Key responsibilities include: Acting as the subject matter expert for Genesys Cloud, troubleshooting issues, managing moves/adds/changes, and supporting staff onboarding.
Owning the relationship with vendors, including contractual accountabilities, monthly reviews, and driving new initiatives.
Managing the application roadmap, gathering business requirements, and leading enhancements from concept to BAU—including user training and change management.
Collaborating with internal stakeholders across Service & Experience, Contact Centre, Insurance & Claims, and more to ensure the platform supports business objectives.
Overseeing peripheral applications and ensuring their effective integration and use.
About youYou are a Genesys Cloud expert with at least three years' experience as an engineer or application owner in a highly regulated environment.
You combine technical know-how with strong relationship-building skills, and you understand the broader impact of technology on both members and employees.
You're proactive, resilient, and thrive on solving complex problems.
You'll bring: Deep expertise in Genesys Cloud (minimum 3 years in a similar role) Strong stakeholder management and vendor relationship skills Excellent documentation, analysis, and communication abilities Experience managing application roadmaps, enhancements, and support The ability to balance technical detail with business impact, always considering the end-user experience The US wayUniSuper believes that the best way to achieve great things is when we come together and collaborate.
Therefore, we ask you to be able to commit to 60% of your time in office.
UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us.
These include: 3 days accrued for 'Community, Culture & Wellbeing' leave Access to amazing lunch & learn sessions including with external experts It should go without saying, but at UniSuper, we value and celebrate diversity and inclusion.
We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members.
We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements.
Know how to grow.