Geotechnical Solutions Specialist

2 weeks ago

Perth, Western Australia beBeeCustomerSuccess Full time $90,000 - $120,000

Job Opportunity Overview

The objective of the Customer Success Manager position is to foster long-term customer relationships that drive product or solution adoption, retention and loyalty.

Primary Responsibilities:

  • Develop and maintain strong, positive working relationships with a significant number of client accounts.
  • Ensure client satisfaction through proactive communication and support.
  • Highlight key product features to existing clients, onboard new solutions and products, and address usability-related concerns or issues.
  • Become a trusted partner for account teams, seeking opportunities to expand relationships to other users, teams, departments and projects.
  • Effectively manage client expectations and provide timely support within the account.

Essential Skills and Qualifications:

  • Proficient knowledge of our product range, specifically geotechnical products.
  • Familiarity with geotechnical workflows would be advantageous.
  • Able to learn from customers and develop a basic understanding of our broader subsurface software portfolio.
  • Exceptional customer engagement skills, including clear communication and interaction abilities, ability to build rapport and relationships with decision-making Directors and Heads of Department.
  • Effective teamwork and collaboration skills, able to regularly involve colleagues in achieving objectives.

Opportunities for Growth:

As a team player, you will work closely with internal stakeholders to identify opportunities that enable clients to achieve their goals.

Location:

This role requires the successful candidate to reside in Perth, Australia.

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