Destination Management Specialist
1 week ago
Job Title: Tours Guide Manager
Cooinda Lodge Kakadu is a unique resort nestled in the heart of Kakadu National Park. Under Accor's partnership with the Djigardaba Enterprise Aboriginal Corporation, it offers guests a gateway to explore the UNESCO World Heritage-listed park.
The Tours Lead is responsible for leading and driving the dedicated Tours department through effective customer service and logistic management.
Key Responsibilities:- Lead overall operations of the Tours division, ensuring high-quality guest experiences through exceptional service delivery, logistics management, and product development.
- Optimize team rostering to maximize revenue and efficiency.
- Drive recruitment, training, and development of Indigenous and non-Indigenous tour guides, championing sustainable employment and cultural engagement.
- Maintain key stakeholder relationships, including Parks Australia and Traditional Owners, promoting respectful collaboration and community involvement.
- Proven leadership in high-volume tourism operations, ideally in remote or regional Australia, with a passion for Indigenous tourism and cultural interpretation.
- Strong commercial acumen with experience in sales, financial planning, and team development.
- Driver's license mandatory (LR or MR preferable) and Kakadu knowledge highly regarded;
- H endorsement desirable.
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Destination Manager
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