Consulting Operations Manager
4 days ago
Caterpillar is a global leader in the manufacturing of heavy machinery and equipment. Our company was founded over 100 years ago and has since become one of the most recognized brands in the industry. We pride ourselves on innovation, quality, and customer satisfaction.
Our Products
We offer a wide range of products including construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Our products are designed to meet the needs of our customers and help them succeed in their businesses.
Our Services
We provide a variety of services including technical support, spare parts, and training. Our goal is to ensure that our customers have the resources they need to operate efficiently and effectively.
About the Job
We are seeking a Senior Product Support Operations Consultant to join our team. The successful candidate will be responsible for increasing effective product support capability and efficiency and enhancing customer satisfaction with technology products through execution of technology change enablement services that accompany MineStar technology deployments.
The position supports district office and dealers in achieving parts and service support and distribution capabilities that positively contribute to the sale of new and used Caterpillar parts, service, and products.
Key Responsibilities
- This position is responsible to identify and prioritize areas to improve MineStar dealer and customer operations, efficiency and ultimately sustaining positive results and profitability.
- Being accountable for implementation of action plans to capture the associated business performance improvement.
- Familiar with the company's products, organization, processes, policies, systems and methodologies.
- Accountable for identification, analysis and resolution of dealer and customer needs and problems in assigned discipline.
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