Support Liaison Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeAdministration Full time $75,728 - $82,929
Job Role Overview

Customer Service Liaison

The primary function of this role is to provide high-quality administrative support as the initial point of contact with clients at designated Community Services Centres or Service Hub locations.

Key Responsibilities and Expectations
  • Deliver exceptional customer service skills by answering telephones, directing inquiries to appropriate service providers, and maintaining a professional demeanor at all times.
  • Offer comprehensive administrative support to casework teams while upholding high standards of customer service and attention to detail.
  • Ensure accurate data entry into corporate systems, maintain confidentiality, and adhere to agency guidelines and policies.
  • Maintain record management systems, manage office supplies, and ensure office equipment is functioning optimally.
Administrative Support Objectives
  • Prioritize tasks and deadlines effectively to deliver precise, timely administrative services.
  • Provide quality clerical support to the caseworker team, ensuring seamless communication and prioritizing team demands to support client families.
  • Collaborate with colleagues as part of a cohesive unit to achieve shared goals and objectives.

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