Boat Club Business Development Representative
7 days ago
Company Overview:
Brunswick, a leading marine company, is seeking a highly skilled Boat Club Business Development Representative to join our team. This role plays a crucial part in expanding and diversifying marine participation through boating services and business model innovation.
Job Description:
We are looking for a motivated individual who can promptly respond to incoming leads inquiring about membership to Freedom Boat Club, providing a strong first impression of our brand, offerings, and competitive differentiation.
The ideal candidate will engage with potential customers to understand their needs and schedule appointments for the sales team, manage and update customer information in the CRM system, conduct timely follow-ups to maintain lead engagement, and provide excellent customer service.
Key Responsibilities:
- Lead Management: Respond promptly to incoming leads via phone, email, and online chat.
- Customer Interaction: Engage with potential customers to understand their needs and provide relevant information about products and services.
- Appointment Setting: Schedule appointments for customers to meet with the sales team.
- Follow-Up: Conduct timely follow-up with leads to maintain engagement and move them through the sales pipeline.
- Database Management: Accurately enter and update customer information in the CRM system.
- Customer Service: Address customer inquiries and concerns, providing solutions or escalating as necessary.
- Performance Metrics: Meet or exceed monthly targets for lead response time, appointment setting, and customer satisfaction.
- Collaboration: Work closely with the sales and marketing teams to align on lead generation strategies and improve overall customer experience.
Salary and Benefits:
We offer a competitive salary of $45,000 - $60,000 per year, based on experience, plus benefits including health insurance, 401(k) matching, and paid time off.
Required Skills and Qualifications:
- Communication & Interpersonal Skills: Clear and professional verbal and written communication, effective team collaboration, and maintaining professionalism in all interactions.
- Customer Service Skills: Empathy and understanding of customer needs, prompt problem-solving, and resolving issues efficiently.
- Organizational Skills: Efficient time management, attention to detail in data entry and follow-up, and prioritizing tasks effectively.
- Technical Proficiency: Experience with CRM software, proficiency in Microsoft Office Suite or similar tools, and ability to learn new technologies quickly.
- Follow-Up Skills: Persistent and reliable lead follow-up, ensuring that leads are engaged and moved through the sales pipeline.
- Analytical Skills: Data interpretation for performance tracking, assessing customer needs, and recommending solutions.
A minimum of 1-2 years of experience in a BDC, Customer Experience, or Call Center Role is required, along with CRM, Internet, Outlook Email, MS Word, and Excel Knowledge. Previous BDC/Customer Service Experience/Call Center in a Marine or Automotive type environment is preferred.
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