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Unlock Your Sales Potential
3 weeks ago
We are seeking an accomplished sales professional to join our team as a Group Sales Consultant. This key role involves efficiently processing group queries and requests with accuracy.
Key Responsibilities:
- The successful candidate will utilize available information resources to effectively communicate the benefits of our products and services to customers.
- They will provide expert advice on our products, policies, and fares to make it easier for group agents to sell our offerings.
- Additionally, they will proactively identify opportunities for additional sales and encourage self-service using our Groups Sales site and Qantas.com.
- They will independently assess and manage operational and commercial waiver requests within guidelines, ensuring all waiver requests are recorded.
- Ultimately, the goal is to ensure departmental targets are met in relation to customer service and sales & revenue.
Required Skills and Qualifications:
- A sound working knowledge of a GDS Reservation system (Amadeus preferred) and knowledge of Groups Travel Sales.
- Relevant qualifications such as HSC or equivalent and Fares & Ticketing I & II certifications, as well as Cert III or Cert IV in Tourism, are highly regarded.
- Domestic and international travel experience, with the ability to navigate product policy and procedures.
- Strong work ethics, excellent oral and written communication skills, and the ability to communicate effectively and impart knowledge to internal and external customers.
- Proven experience in a customer service or similar role within travel.
- Ability to build and maintain professional relationships with customers.
- Ability to work accurately and quickly under pressure to meet customer expectations.
Benefits:
- This role offers the opportunity to work in a dynamic and fast-paced environment, with the potential for career growth and development.
- The successful candidate will have access to comprehensive training and support to ensure their success in the role.
- Additionally, they will be part of a collaborative and supportive team, with regular feedback and coaching to help them achieve their goals.
Others:
As a Group Sales Consultant, you will play a critical role in delivering exceptional customer experiences and driving business results. If you are a motivated and skilled sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
