Customer Service Representative
3 weeks ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact centre team, you will be responsible for delivering exceptional customer service experience to our clients.
Key Responsibilities:
- Answering incoming calls, emails, and messages, and assisting customers with their specific inquiries
- Identifying requirements and recording information into computer systems
- Resolution of queries/escalations in-line with agreed timeframes (internal and external)
- Making outbound calls to investors and advisers
- Direct contact with investors and advisors
- Monitor and resolve queries in client mailbox and workflow systems
- Liaise with advisors and investors via email and outbound calls to fulfil service and processing requests within SLA's
Requirements:
- Previous experience in a customer service or contact centre role is required
- Previous experience in financial services industry is advantageous
- Exceptional empathy, resilience, and ability to remain calm under pressure
- Strong active listening skills and willingness to provide support and assistance to clients in distress
- Previous experience in complaints handling is highly desirable
- Ability to work collaboratively in a team environment and adapt to changing priorities
About Us:
SS&C Solutions Pty Limited is a global provider of investment and financial services and software for the financial services and healthcare industries. We are committed to delivering exceptional customer service and building long-term relationships with our clients.
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