Customer Service Representative

3 weeks ago


Melbourne, Victoria, Australia SS&C Solutions Pty Limited Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact centre team, you will be responsible for delivering exceptional customer service experience to our clients.

Key Responsibilities:

  • Answering incoming calls, emails, and messages, and assisting customers with their specific inquiries
  • Identifying requirements and recording information into computer systems
  • Resolution of queries/escalations in-line with agreed timeframes (internal and external)
  • Making outbound calls to investors and advisers
  • Direct contact with investors and advisors
  • Monitor and resolve queries in client mailbox and workflow systems
  • Liaise with advisors and investors via email and outbound calls to fulfil service and processing requests within SLA's

Requirements:

  • Previous experience in a customer service or contact centre role is required
  • Previous experience in financial services industry is advantageous
  • Exceptional empathy, resilience, and ability to remain calm under pressure
  • Strong active listening skills and willingness to provide support and assistance to clients in distress
  • Previous experience in complaints handling is highly desirable
  • Ability to work collaboratively in a team environment and adapt to changing priorities

About Us:

SS&C Solutions Pty Limited is a global provider of investment and financial services and software for the financial services and healthcare industries. We are committed to delivering exceptional customer service and building long-term relationships with our clients.



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