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Complex Liability Claims Specialist

2 months ago

Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time
Embracing Excellence in Complex Liability Claims Management

We are seeking an exceptional Claims Service Consultant to join our National Liability Claims team at Allianz Australia Services Pty Ltd. This is an outstanding opportunity for a motivated and experienced professional to take ownership of a complex portfolio of legal liability claims, ensuring timely and cost-effective management while delivering the best possible outcomes for all stakeholders.

About the Role:
  • Manage a diverse range of claims arising from Public and Product Liability policies, with a focus on personal injury cases, to achieve optimal results.
  • Make informed policy coverage decisions, assess allegations of negligence, and negotiate quantum within delegated authority, promoting fairness and efficiency.
  • Maintain a high standard of service for internal and external customers by building strong relationships and communicating effectively.
  • Stay up-to-date on claim developments, trends, and potential large losses through ongoing communication with stakeholders, identifying opportunities for improvement.
Your Skills and Qualifications:
  • Tertiary qualifications in law or relevant experience in a legal environment are highly desirable but not essential.
  • Proven customer service skills and ability to interact with a wide range of stakeholders, including internal teams and external partners.
  • Strong planning, prioritization, and organizational skills, with the ability to manage competing demands and resources.
  • A collaborative mindset, willingness to support the team, and contribute to our inclusive and supportive culture.
  • Excellent verbal and written communication skills, combined with empathy and compassion, to balance commercial outcomes with stakeholder needs.
  • Strong negotiation and conflict resolution skills, with a focus on finding mutually beneficial solutions.
What We Offer:
  • Be part of a dynamic team that values open-mindedness, support, and customer-centricity.
  • A sense of belonging and inclusion in the workplace, where you can bring your authentic self and thrive.
  • A commitment to work-life balance, flexible working arrangements, and remote work options, to support your well-being and career growth.
  • Access to over 10,000 on-demand learning resources and programs, empowering you to take control of your development.
  • Insurance products, deals, and discounts across various brands, and offers for health and wellness initiatives.
  • Support for financial wellness through selected discounted insurance products, superannuation matching, salary sacrificing, and novated leasing.
  • The opportunity to participate in our Employee Share Purchase Program, giving you a stake in your employer's success.

We care about everything that makes you unique, and we're committed to fostering an inclusive workplace where everyone can thrive. If you require any support or adjustments during the recruitment process, please don't hesitate to reach out. Join us and let's shape a brighter future together