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Case Management Supervisor
2 months ago
The City of New York is seeking a highly skilled and experienced Case Management Supervisor to join our team. As a Case Management Supervisor, you will be responsible for supervising a team of Benefits Opportunity Specialists who provide various functions of eligibility determination, financial planning, and employment planning and monitoring to promote individual and family self-sufficiency.
Key Responsibilities- Supervise a team of Benefits Opportunity Specialists who handle the entire application process for new applicants, Family Assistance cases, and Safety Net case reopens.
- Assign applications to staff, review application recommendations, and sign off on all benefits and case entries.
- Supervise a team of Benefits Opportunity Specialists who interview applicants and assess eligibility for immediate needs grants, employability, and public assistance.
- Prepare daily and weekly statistical reports on work performed and monthly audits.
- Assist with case consultation on individual cases and provide guidance on difficult cases in the case planning process.
- Supervise a team of Benefits Opportunity Specialists who provide comprehensive service delivery to participants after the establishment of their case.
- Supervise a team of Benefits Opportunity Specialists who manage all aspects of the case, including establishing ongoing eligibility, assessing participants, and developing Employment Assessment and Employment Plans.
- Review employment eligibility decisions for appropriateness and correctness according to Agency and New York State rules and regulations.
- Perform the Mandatory Dispute Resolution function.
- Supervise staff who interview and correspond with homebound clients.
- Supervise a team of Benefits Opportunity Specialists who provide quick service for clients who walk-in or telephone the center.
- Supervise staff who interview and determine housing needs of tenants at risk of homelessness or already homeless.
- May conduct field visits.
- A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either client services or employment planning/counseling services.
- A baccalaureate degree from an accredited college, plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist.
- College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above.
Experience with Welfare Management System (WMS), Cash Assistance, SNAP & Medicaid, Paperless Office System (POS), New York City Way (NYCWAY), Paperless Alternative Module (PAM), HRA One Viewer, Electronic Payment Processing & Information Control (EPPIC), scanning, indexing, Enterprise Data Warehouse (EDW) Systematic Alien Verification for Entitlements (SAVE), and State Online Query (SOLQ). Good in Math, Oral & Written Communication skills, Computer Literate, with strong knowledge in EXCEL.
