Healthcare Support Specialist

3 days ago

Ballarat, Victoria, Australia beBeeCustomer Full time $56,000 - $64,000
About the Role

This position encompasses processing emergency attendances and admissions to a leading healthcare provider in rural Victoria.

Key Responsibilities:
  • To adhere to departmental policies and procedures, ensuring timely and accurate service delivery.
  • To process inquiries and requests efficiently, demonstrating strong communication skills.
  • To input patient information accurately into hospital systems, maintaining data integrity.
  • To capture patient movements in real-time, optimizing operational efficiency.
  • To maintain confidentiality of patient records, adhering to privacy regulations.
  • To demonstrate proficiency in using hospital systems, staying up-to-date with technology advancements.
  • To develop knowledge of patient claim types, providing informed support services.
  • To accept payments and provide quotes as needed, delivering exceptional customer experiences.
Requirements:
  • Superior customer service skills, prioritizing patient satisfaction.
  • A high level of attention to detail in data capture, ensuring accuracy.
  • A strong team player with ability to adapt to change, fostering collaborative environments.
  • A minimum typing speed of 40 words per minute, meeting productivity standards.
About Us

We are a reputable healthcare organization dedicated to delivering quality services in rural Victoria. Our benefits package includes flexible work arrangements, salary packaging, and staff rewards programs, supporting employee well-being and job satisfaction.

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