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Project Coordinator

2 months ago

Kemps Creek, New South Wales, Australia Winning Group Full time
Job Title: Project Specialist

At Winning Group, we're committed to delivering exceptional customer experiences and driving business growth. As a Project Specialist, you'll play a vital role in supporting our Commercial Account Executives by providing outstanding customer service, managing customer orders, and ensuring seamless delivery of our products.

Key Responsibilities:
  • Provide exceptional customer service by demonstrating in-depth knowledge of our products and services, setting timeframes, and keeping customers informed throughout each stage of the ordering process.
  • Manage customer orders from start to finish, including responding to enquiries, processing sales orders, raising purchase orders, and liaising with manufacturers regarding stock and delivery timeframes.
  • Liaise with customers and account executives to develop and manage a delivery schedule.
  • Manage multiple customers nationally.
  • Regularly communicate with manufacturers to ensure pricing and product information is accurate and updated where necessary, as well as monitor stock levels and availability.
  • Ensure the DCs are informed well in advance of any scheduled bulk deliveries due into the warehouse or out to customers.
  • Provide assistance and training to more junior members of the team.
Requirements:
  • Previous experience in customer service and/or administration.
  • Knowledge of white goods and understanding of plumbing products are highly desired.
  • High computer literacy with experience using MS Office and G-Suite.
  • Excellent attention to detail.
  • Excellent written and verbal communication skills.
  • The ability to analyse technical data and make product recommendations.
  • A team player.
  • Excellent organisational and time management skills.
  • Ability to work under pressure and prioritise tasks effectively.
  • Ability to manage and communicate with internal and external stakeholders.
What We Offer:
  • A permanent full-time position with a healthy work-life balance.
  • A Monday to Friday 9:00am to 5:00pm schedule.
  • A dynamic and supportive work environment.
  • Exciting career advancement opportunities as we continue to grow and expand our business.
  • Ongoing training and development opportunities through our in-house Training Academy.
  • Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services.
  • Access to an employee assistance program (EAP).