Customer Banking Specialist Relief Expert

1 week ago


Adelaide, South Australia Commonwealth Bank of Australia Full time

We are seeking a Permanent Part-time Customer Banking Specialist Relief to join our Adelaide team. In this role, you will work across and support a cluster of branches, requiring travel.

Please note that rosters are predetermined. Before applying, ensure you are available to cover the required hours.

Part-time: 32.25 hours per week

  • Monday: 9am-4.15pm
  • Tuesday: 9am-4.15pm
  • Wednesday: 9am-4pm
  • Thursday: 9am-4.15pm
  • Friday: 9am-4.15pm
About Our Team

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to over 10 million customers. We have been serving local communities for over 100 years with market-leading products, services, and technology.

Our mission is to positively impact customers' lives at all stages, from opening their first account to planning for retirement.

Job Description

You will provide relieving support to our branches, having in-depth conversations with customers about their overall banking needs, including Home Loans, Business Banking, and Financial Advice.

  • Provide support to customers with enquiries, cash handling, transactional service, maintenance on accounts, and process applications for credit products.
  • Complete Financial Health Checks to assess customers' financial needs and identify changes.
  • Offer options to customers through education and demonstration of our in-branch technology and digital banking options.
  • Problem solve and provide effective solutions while championing our processes, procedures, and driving our risk-adverse culture.
Requirements

To succeed in this role, you must have:

  • Proven experience delivering exceptional customer service ideally in Financial Services, Retail, or Hospitality.
  • Excellent communication skills and the ability to articulate financial terms clearly.
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Ability to work in a busy, commercial environment while seeing the big picture for customers and providing holistic solutions.
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
Estimated Salary Range

$60,000 - $80,000 per annum based on location and experience.



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