Library Support Specialist
2 days ago
This is a part-time permanent position with multiple opportunities available to engage with the community.
The ideal candidate will have excellent customer service skills and be able to relate well to a diverse range of people.
Some experience working in public libraries or a community-focused organisation would be highly regarded.
Duties and Responsibilities- Deliver high-quality customer service at library facilities or outreach points, ensuring customers have a positive library experience characterised by active engagement.
- Proactively assist customers to maximise their use of the library, resources, equipment, technology, and online library platforms.
- Undertake routine library tasks including issuing and returning loans, event bookings, collecting fees, and basic information and directional enquiries.
- Assist with the maintenance of the library collection through efficient shelving of resources, shelf tidying, updating displays, and processing of item lists.
- Deliver day-to-day bookings, hire, and operation of meeting rooms and tenant space across Library facilities.
- Deliver literacy and learning program sessions or outreach visits for children and adults under the direction of a supervisor.
- Completion of at least 4 years secondary education plus a short industry-based training course or some on-the-job training.
- Demonstrated customer service skills with the ability to relate well to a diverse range of people.
- Some experience working in public libraries or a community-focused organisation.
- Current valid Victorian Driver's Licence.
- Must hold or be able to obtain an Employee Working with Children Check.
- 13 ADOs per year*
- 5 weeks annual leave*
- Extensive Career Development & Leadership Programs
- 16 weeks Paid Parental Leave (Super is paid during parental leave)
- 3 weeks Paid Secondary Carer Leave*
- Family Room available including Breastfeeding Facilities
- Wellbeing initiatives
- Subsidised Uniforms
- Eligible for Full Time positions or Part Time positions Pro Rata and Fixed term positions eligible after 12 months of employment.
As a member of our team, you will have the opportunity to make a real difference in the lives of residents and contribute to shaping a vibrant, sustainable future for our city.
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