Regional Services Manager

2 weeks ago

Alice Springs, Northern Territory, Australia MA MISSION AUSTRALIA Full time
About the Role

Mission Australia is seeking a highly skilled and experienced professional to lead our Regional Services in Alice Springs and Katherine. As the Regional Services Manager, you will be responsible for driving operational excellence, managing contracts, and strategically planning workforce and financial resources across all services in the region.

Key Responsibilities
  • Lead the contract delivery and operational performance across NT regional services, ensuring compliance and high-quality outcomes.
  • Collaborate with internal stakeholders and support services to ensure efficient, compliant service delivery.
  • Support the Regional Leader in contract negotiations by providing insights on resource capacity and service capabilities.
  • Oversee the preparation, monitoring, and reporting of operational budgets to internal and external stakeholders.
  • Monitor service performance against targets, develop action plans for improvement, and celebrate successes.
  • Contribute to the development and implementation of local service strategies aligned with national objectives.
  • Identify opportunities for growth within Regional Services, aligned with the existing portfolio and national strategies.
  • Demonstrate values-based leadership and promote values-based behaviours throughout service delivery.
  • Manage workforce planning, recruitment, and succession planning in collaboration with HR, ensuring alignment with Mission Australia's policies.
  • Support Program Managers in addressing staff grievances and oversee disciplinary and performance improvement processes.
  • Provide feedback to the Regional Leader on strategic implementation, identifying risks and opportunities.
  • Build and maintain strong relationships with external stakeholders, including government bodies, funders, and community groups.
  • Collaborate with the Practice Quality Team to drive continuous service improvement across the region.
Requirements for Success
  • Tertiary qualification in community services, leadership and/or management.
  • Demonstrated strong ability/experience in management, leadership and professional development of teams.
  • Display knowledge of current trends and issues in the Community Services sector.
  • Extensive experience in people management and fostering professional development.
  • Proven experience leading teams across diverse service offerings within a specific geographic region.
  • Experience and/or knowledge of issues surrounding homelessness including alcohol and other drugs, family and domestic violence, unemployment and mental health.
  • Strong experience in managing stakeholder relationships, including government and Funders showing exceptional communication and interpersonal skills and influencing ability.
  • Solutions-focused problem-solving skills.
  • Strong strategic financial acumen and experience in managing multiple budgets.
  • Exceptional communication and interpersonal skills, with a history of effective collaboration.
  • In-depth knowledge of Aboriginal cultural systems and protocols.
  • Demonstrated commitment to community and social outcomes, with personal alignment to Mission Australia's values and culture.
  • Valid NT Driver's License.
What We Offer
  • Not-for-profit salary packaging, reducing your tax.
  • Free external, confidential counselling and access to chaplaincy support.
  • Volunteering opportunities.
  • Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
  • Additional $350 each year to help with cost of living in a remote area.
  • Access to up to 3 additional days Personal/carers leave each year.

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