ICT Technical Support Specialist

4 days ago


South Toowoomba, Queensland, Australia Quadtech Full time

About Us :

Quadtech is a leading ICT organisation, providing technical services to clients in the Southwestern region of Queensland.

We are based in Toowoomba and have an exciting opportunity for a Senior Systems Engineer to join our technical team as a technical lead for commercial customers.

About You :

  • You should hold a tertiary education in IT or a related discipline, or have equivalent experience

Job Summary :

This position involves providing first tier support to clients, troubleshooting and maintenance, and contributing to customer projects.

Key Responsibilities :

  • To troubleshoot and resolve technical issues with break-fix support requests
  • To manage task budgets and escalate technical issues when necessary
  • To perform delegated tasks and respond to client update requests in a timely manner
  • To maintain a high level of technical proficiency in core technologies

Required Skills :

  • Ability to work independently and as part of a team
  • Effective communication skills, both written and verbal
  • Demonstrate dynamic problem-solving skills
  • Adhere to company policies and procedures

Benefits :

  • A great team culture and flexible working arrangements
  • An opportunity to work on various customer projects

Contact Information :

Chris Burke



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