Technical Support Specialist
3 weeks ago
About Quadtech
We are a leading ICT organisation, supporting clients in the Southwestern region, from Brisbane to rural Queensland.
Based in Toowoomba, we have a requirement for a Senior Systems Engineer to add to our technical team.
About the Role
As a Service Technician, your main duties will be providing first tier support to clients, troubleshooting and maintenance, and contributing to various customer projects.
Key Responsibilities
- Perform first tier troubleshooting with break-fix support requests
- Be responsible for task / ticket budget adherence
- Escalate technical issues as appropriate
- Attending to technical issues as delegated, and when assigned
- Responding to client update requests in a timely manner
- Maintaining adequate level of technical proficiency in core technologies
What We Offer
Great team culture and work flexibility
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