Technical Support Specialist

3 weeks ago


South Toowoomba, Queensland, Australia Quadtech Full time

About Quadtech

We are a leading ICT organisation, supporting clients in the Southwestern region, from Brisbane to rural Queensland.

Based in Toowoomba, we have a requirement for a Senior Systems Engineer to add to our technical team.

About the Role

As a Service Technician, your main duties will be providing first tier support to clients, troubleshooting and maintenance, and contributing to various customer projects.

Key Responsibilities

  • Perform first tier troubleshooting with break-fix support requests
  • Be responsible for task / ticket budget adherence
  • Escalate technical issues as appropriate
  • Attending to technical issues as delegated, and when assigned
  • Responding to client update requests in a timely manner
  • Maintaining adequate level of technical proficiency in core technologies

What We Offer

Great team culture and work flexibility



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