Energy Program Delivery Specialist

3 days ago


Bentley Park, Queensland, Australia Horizon Power Full time

Join Horizon Power in shaping the energy future of Western Australia.

About Us

We are a leading provider of renewable energy solutions, dedicated to delivering sustainable energy for our customers and communities. Our mission is to create a connected and thriving WA by working on impressive renewable energy projects across the state.

Role Overview

We are seeking an experienced Project Delivery Coordinator to join our team as an Energy Program Delivery Specialist. The successful candidate will be responsible for delivering the Energy Ahead program, working closely with our delivery partner in the Kimberley to achieve project objectives.

Key Responsibilities

  • Engage effectively with our Financial Hardship team and vulnerable customers to support improvements in energy literacy and education.
  • Collaborate and liaise with our delivery partner to deliver required outcomes, including reporting, analysis, internal/external stakeholder, and customer engagement.
  • Develop, implement, and continually improve policy and procedure specific to the program.
  • Manage day-to-day program outcomes, in line with agreements with government, non-government, and commercial stakeholders.
  • Identify opportunities, risks, and issues in respect to achieving project objectives.
  • Prepare and analyze monthly project status reports, performance dashboards, and project documentation.

Requirements

To be successful in this role, you will need:

  • Demonstrated experience, knowledge, and understanding of vulnerable and disadvantaged customers experiencing financial hardship and energy poverty.
  • Experience in front-line customer service, highly empathetic and resilient.
  • Understanding of retail operations in utilities and customer service, together with an understanding of services provided by non-government organizations and financial advocacy services.
  • Excellent communication skills and MS Office capabilities.
  • Formal qualifications in related disciplines desirable.
  • A West Australian Drivers Licence Class C or C-A.

Benefits

Our employees enjoy real rewards and recognition, including:

  • Working on impressive renewable energy projects across WA.
  • Helping to create a connected and thriving WA.
  • An extensive rewards and recognition program.
  • Access to our award-winning health and wellbeing program.
  • Flexible working arrangements.

About You

If you're excited about making a real difference in the energy future of WA, we want to hear from you. Please click 'Apply' below to submit your application, attaching a cover letter outlining your qualifying skills and experience.

$60,000 - $80,000 per annum, plus superannuation and other benefits.



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