Data System Specialist

5 days ago

Ipswich, Australia beBeeSupport Full time $98,765 - $123,456
ERP Systems Support Analyst

We are seeking a highly motivated, customer-focused analyst to join our on-site User Support team.

You will be an integral part of supporting the in-house developed web and mobile ERP solutions for manufacturing, financial, and distribution systems across the globe.

Key Responsibilities:

  • Provide ERP systems support as an analyst
    • Work closely with internal users and third parties to diagnose problems and provide training within SLAs
    • Perform testing to validate SOPs and bugs
    • Maintain system configuration and master data
    • Document bugs and change requests
  • Maintain databases using SQL
    • Interrogate databases to identify problems
    • Propose and script solutions to fix bad data
    • Perform ad-hoc data extracts and mass updates
    • Design, build, test, and implement reports
  • Interrogate systems in Java and JavaScript
    • Debug and examine code to validate system functionality and identify root causes
    • Design, code, test, and deploy critical ad-hoc fixes

Qualifications and Experience:

  • Excellent written and verbal communication skills
  • 3 - 5 years' experience in a similar support role
  • Experience using ITSM tools (Atlassian Jira highly regarded)
  • Strong SQL skills
  • Programming skills in Java or JavaScript
  • Degree in Information Technology, Computer Science, or equivalent
  • Effective planning, time management, and prioritization skills
  • Ability to work collaboratively with user, team members, and management

Bonus Points:

  • Language abilities in Korean and/or Chinese (Mandarin/Cantonese)
  • Experience in manufacturing and/or financial systems

This is a unique opportunity to join a dynamic and innovative company, where you will have the chance to make a real impact and develop your skills in a supportive and collaborative environment.

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