Game Development IT Specialist

7 days ago

Brisbane, Queensland, Australia beBeeTechnical Full time $90,000 - $120,000

Gameloft Brisbane is a leading game development studio in Queensland, Australia. As a dynamic and inclusive workplace, we strive to create an environment where creativity and innovation thrive. Our team of passionate professionals works collaboratively on exciting projects, delivering high-quality games to millions of fans worldwide.

Job Description

We are seeking a highly skilled Local IT Technician to join our team. The successful candidate will provide internal tech support to studio teams, ensuring the proper functioning of their workstations, network and server infrastructure. Key responsibilities include:

  • Providing first-line PC and Macbook support, troubleshooting hardware, software and peripherals via ticketing queues, email and direct correspondence;
  • Installing and maintaining applications and current operating systems;
  • Completing and assisting global IT Operation teams with infrastructure maintenance;
  • Managing and maintaining virtualized servers and infrastructure;
  • Automating tasks and identifying process improvements;
  • Documenting and preparing FAQs for studio staff and IT teams;
  • Managing the inventory of IT equipment and licenses;
  • Managing the inventory of mobile devices;
  • Sending and receiving equipment to/from other studios and remote employees;
  • Installing and updating mobile games and operating systems on various mobile devices;
  • Liaising with global teams on behalf of the studio for support;
  • Assisting the Local IT Manager as required.
Required Skills and Qualifications

To be successful in this role, you will require:

  • Previous experience as a computer technician in a technical support role;
  • Excellent knowledge of MS products (Windows 11, Office 365 and Visual Studio);
  • Understanding of networking protocols (TCP, UDP, DNS, TLS, HTTP, FTP, SMB, etc.);
  • Working knowledge of public key cryptography, certificate chains and signatures;
  • Experience with powershell scripting;
  • Knowledge of the mobile market (devices, iOS and app stores);
  • Willingness and ability to complete physical tasks, such as lifting and racking servers, assisting with desk relocations, shifting workstations, etc.;
  • Excellent interpersonal, communication and organizational skills;
  • Excellent sense of analysis and able to solve complex configuration problems;
  • Able to work under pressure in an ever-changing environment;
  • Highly motivated, proactive and able to work independently;
  • Keen to keep up-to-date on technology trends and new releases, specifically related to high-performance workstations in a Windows environment.
Benefits

We offer a comprehensive package of benefits, including:

  • Flexible work model to support work-life balance;
  • Comprehensive relocation package for successful candidates;
  • Learning and development programs to foster professional growth;
  • Private Health Insurance and fitness subsidies;
  • Relaxation space with massage chair;
  • Employee mental health assistance;
  • Additional leave including birthday, Christmas, and women's health leave;
  • Free coffee, daily snacks, and light breakfast;
  • Social Friday drinks with friendly game tournaments;
  • Spectacular roof-top terrace with river views and a game room;
  • Referral program with generous bonuses;
  • Awesome Gameloft-themed merch.
Others

We value diversity and inclusivity within our work environment. We strive to create a culture where everyone has the opportunity to contribute meaningfully and grow. If you want to join a team that values its people and makes really cool games, we want to hear from you.

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