Assistant Manager, Sydney

4 weeks ago

Sydney, New South Wales, Australia ANZ Full time
About Us

At ANZ, we're committed to improving the financial wellbeing and sustainability of our customers. Our mission is to provide innovative banking solutions that meet the evolving needs of individuals and businesses.

About the Role

As an Assistant Manager in the Emerging Corporate team, you'll play a key role in supporting the Relationship Manager to acquire, grow, and retain a quality portfolio of customers. Your responsibilities will include maintaining a well-managed portfolio, taking control of workflows, and providing solutions to meet customer needs.

Key Responsibilities
  • Maintain a well-managed portfolio compliant with all relevant policies and procedures
  • Take control of workflows across all compliance and customer fulfilment processes
  • Act in the best interest of the customer and apply a customer-centric approach
  • Proactively develop and maintain a detailed understanding of customer business and financial needs
  • Provide solutions to meet account maintenance and customer requests
  • Support the Relationship Manager with management of a diversified portfolio of corporate customers
  • Collaborate with Product Partners and other stakeholders to fulfil customers' needs
  • Engage specialist teams when required
What We're Looking For

To succeed in this role, you'll need to possess strong relationship management skills, with the ability to build and maintain relationships to achieve mutually beneficial outcomes. You'll also need to have a portfolio management mindset, with the ability to select, prioritise, and manage a portfolio of work or customers in line with its strategic objectives and capacity to deliver.

You'll need to be a customer solution expert, with the ability to understand customer needs and inform them about relevant products or services. You'll also need to have strong fulfilment skills, with the ability to execute processes to achieve customer or end-user outcomes.

Additionally, you'll need to have emerging proficiency in credit assessment and management, with knowledge of accounting or financial analysis being highly regarded. You'll also need to be able to interpret data and reporting to draw insights and inform business or customer decisions.

Why Join Us?

At ANZ, you'll have the opportunity to work in a dynamic and supportive environment, with access to a range of benefits and flexible working arrangements. We're committed to building a workplace that reflects the diversity of the communities we serve, and we welcome applications from everyone.

We're a diverse bunch at ANZ, with different roles, locations, and experiences. We're committed to making work, work for our people, and we offer a range of flexible working arrangements to support this. We also provide access to health and wellbeing services, discounts on selected products and services, and more.

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