Regional Operations Manager

6 days ago


Sydney Olympic Park, New South Wales, Australia The NRMA Full time

The NRMA is seeking a skilled Regional Operations Manager to oversee the management and mobilization of service providers within our Country Network.

This role demands strategic, commercial, and people leadership skills, as well as negotiation and influencing capabilities. You will be responsible for driving continuous improvement and ensuring that our Customer engagement aligns with our aspiration to be the number one provider of Roadside Assistance in the market.

Key responsibilities include:

  • Developing and implementing strategies to improve service delivery and customer satisfaction
  • Mobilizing a large and diverse field-based workforce to ensure seamless operations
  • Fostering strong relationships with stakeholders, including service providers and customers

You will be required to travel frequently, covering areas across NSW, and accommodation will be provided for these trips.

We are looking for an individual with:

  • Experience delivering outcomes aligned with the Company Values and Culture Playbook
  • Strong written and verbal communication skills
  • A high degree of organization and time management
  • Previous leadership experience of a large field workforce

This role offers a competitive salary range of $120,000 - $180,000 per annum, depending on experience, as well as a comprehensive benefits package.

If you are a motivated and results-driven professional looking to take on a challenging leadership role, we encourage you to apply.



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