Customer Service Ambassador

2 days ago


Adelaide, South Australia beBeeSupport Full time $55,000 - $80,000

Cotality is a property intelligence company driven by the mission to make the industry faster, smarter and more people-centric. We use our network, scale, connectivity and technology to drive the largest asset class in the world.

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We are committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy.

Job Description

You're a confident, empathetic communicator who thrives on helping others and solving problems quickly. You enjoy working in a fast-paced environment where every interaction matters.

This role offers the chance to make a real impact by providing timely support and collaborating closely with colleagues.

Responsibilities
  • Answer incoming calls and provide helpful support.
  • Collaborate closely with teammates to respond quickly and effectively.
  • Solve problems on the spot and escalate where needed.
  • Build rapport with customers and colleagues alike.
  • Learn on the job and grow your understanding of workflows.
Qualifications
  • Proven customer service skills — this is your strength and passion.
  • A clear and confident phone manner.
  • The ability to think holistically and connect the dots.
  • A strong team mindset—you're responsive, collaborative and reliable.
  • Comfort working in a structured environment.
  • A willingness to learn and grow on the job.
Benefits
  • Hybrid working model across Australia and New Zealand with flexible conditions.
  • 10 half days of wellbeing leave each year and access to Employee Assistance Program.
  • $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more.
  • Generous parental leave including $750 AUD in Baby Bucks and peer-recognition rewards program — Bravo.
  • Free subscription to Calm app and other mindfulness tools.
  • Complimentary access to Australia's property research platforms and exclusive employee-only market updates and access to property experts.
  • Two community and volunteer leave days each year to support meaningful causes and charity partners.
Diversity Commitment

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions experiences and values.



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