
Customer Service Ambassador
2 days ago
Cotality is a property intelligence company driven by the mission to make the industry faster, smarter and more people-centric. We use our network, scale, connectivity and technology to drive the largest asset class in the world.
">We are committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy.
Job DescriptionYou're a confident, empathetic communicator who thrives on helping others and solving problems quickly. You enjoy working in a fast-paced environment where every interaction matters.
This role offers the chance to make a real impact by providing timely support and collaborating closely with colleagues.
Responsibilities- Answer incoming calls and provide helpful support.
- Collaborate closely with teammates to respond quickly and effectively.
- Solve problems on the spot and escalate where needed.
- Build rapport with customers and colleagues alike.
- Learn on the job and grow your understanding of workflows.
- Proven customer service skills — this is your strength and passion.
- A clear and confident phone manner.
- The ability to think holistically and connect the dots.
- A strong team mindset—you're responsive, collaborative and reliable.
- Comfort working in a structured environment.
- A willingness to learn and grow on the job.
- Hybrid working model across Australia and New Zealand with flexible conditions.
- 10 half days of wellbeing leave each year and access to Employee Assistance Program.
- $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more.
- Generous parental leave including $750 AUD in Baby Bucks and peer-recognition rewards program — Bravo.
- Free subscription to Calm app and other mindfulness tools.
- Complimentary access to Australia's property research platforms and exclusive employee-only market updates and access to property experts.
- Two community and volunteer leave days each year to support meaningful causes and charity partners.
Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions experiences and values.
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