Customer Service Ambassador

1 day ago

Adelaide, South Australia beBeeCare Full time $65,000 - $70,000
Customer Care Role

We're seeking a skilled professional to join our team as a Customer Care Coordinator.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and making a real difference in people's lives.

In this role, you will be the first point of contact for our valued customers and stakeholders, helping to connect them with the care they need.

You will work independently and as part of a tight-knit team that values collaboration and compassion.

  • Provide empathetic, timely support to customers via phone, email, fax, and digital channels.
  • Perform administrative tasks using Microsoft Office and internal systems.
  • Update client records, liaise with clinical staff, and track referrals.
  • Deliver accurate information on our programs and services.
  • Make outbound calls to welcome new clients and follow up on referral requests.
About the Role

This is a full-time contract until July 2026.

The successful candidate will have a 7-day rotating roster, working shifts between 7am–8pm SA time, including one weekend shift per fortnight.

Penalty rates apply for late shifts, weekends, and public holidays.

The office-based position is preferred, with hybrid work options available.

Requirements

To be successful in this role, you will need:

  • Experience in phone-based customer service; clinical or medical admin experience is a plus.
  • A strong communicator with resilience, empathy, and calmness under pressure.
  • Comfortable juggling priorities in a fast-paced environment.
  • Confidence using Microsoft Office and multiple systems.
Benefits

We offer a supportive and inclusive work environment, where you can grow and develop your skills.

You will have access to ongoing training and development opportunities to help you succeed in your role.

We value diversity and inclusion, and encourage applications from everyone, regardless of their background or abilities.

Why Work With Us

We believe in making a positive impact in people's lives and strive to make a difference through our work.

We are committed to excellence and innovation, and are always looking for ways to improve our services and outcomes.

If you share our values and are passionate about delivering exceptional customer service, we would love to hear from you.

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