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Assistant Learning

2 months ago


Gold Coast, Queensland, Australia Accor Hotels Full time

Job Title: Assistant Learning & Development Manager

Job Summary:

The Assistant Learning & Development Manager will play a key role in driving a learning & talent development culture across the hotel, ensuring the delivery of operational performance through an integrated and innovative strategy.

Key Responsibilities:

  • Collaborate with hotel leaders to identify and understand learning needs, creating a best-in-class learning approach that balances hotel needs.
  • Assist with the development and implementation of training strategies, ensuring the company culture is provided with a high level of learning support.
  • Ensure that global brand and culture initiatives are embedded within the hotel.
  • Deliver a high-quality learning solution to business units across the hotel.
  • Support hotel with integrating and administering INES (People Hub) as a core learning resource.
  • Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
  • Certify hotel trainers & facilitators and L&D teams to deliver various programs.
  • Assist the L&D Manager to manage the programs with agreed budget, select and manage external consultant or manage the deployment of internal consultant.
  • Coach and develop the capability within the hotel team, provide direction and inspiration for high standards of excellence.
  • Ensure alignment with the global learning and development ethos around co-design of new programs and enhancement of existing programs.
  • Tailor the learning content of global programs to suit the needs of the hotel (including language translations).
  • Conduct on-job training and task breakdown training.

Qualifications:

  • Positive Orientation.
  • Operational Decision Making.
  • Self-Development & Management.
  • Developing an Empowered Team.
  • Leading an Engaged and Diverse Team.
  • Communication.
  • Advocating Guest Passion.
  • Business Planning and Analysis.
  • Business Improvement and Change.

Experience/Qualifications/Certificates/Education:

  • Bachelor degree in a relevant field of work, or an equivalent combination of education and work-related experience.
  • Proven experience in L&D roles within the hospitality industry.
  • Proven progressive work-related experience in managing and directing the development and delivery of learning or organization development programs in a multi-unit organization.
  • Highly developed oral and written communication skills.
  • Demonstrated proficiency in designing and delivering effective learning programs to multi-cultural, multi-level audiences.
  • Broad understanding of people strategy, including the drivers of organization effectiveness.
  • Strong organizational skills, ability to project manage and execute.
  • Ability to develop and design new and unique content.
  • Multicultural awareness and ability to work with people from diverse cultures.
  • Demonstrated teamwork communication including ability to coach and deliver feedback in a constructive manner.
  • Excellent communication, interpersonal, and team leadership skills.
  • Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
  • Flexibility to adapt to a dynamic and fast-paced environment.
  • Must be a highly capable user of Microsoft office programs including Excel, Word, Power Point and Outlook.
  • Native Arabic speaker and fluency in verbal and written English is essential.