Digital Product Owner

3 days ago

Melbourne, Victoria, Australia beBeeProduct Full time $110,000 - $130,000

Job Title:

"Digital Product Owner"

Overview:

We are seeking an experienced Digital Product Owner to join our high-performing business, driving world-class experiences for customers.

You will play a key role in the execution of the ECOM Individual Customer Onboarding & ID&V program, leading digital product solutions that support individual customer onboarding and identity verification services.

  • Review and analyze internal and external customer feedback from various sources.
  • Perform data modeling on customer feedback to identify trends, customer pain points, and areas of improvement.
  • Source and share market research data on NAB Digital Channels and competitors.
  • Prepare insights from analysis to share with stakeholders across NAB.
  • Assist with queries on Digital Channel usage and customer feedback analysis.
  • Prepare dashboards to share channel insights using Adobe Analytics.
  • Identify potential issues and work with Product Managers to improve areas needing attention.
  • Track impacts of changes in Digital Channels to key metrics.

Requirements:

To succeed in this role, you will have:

  • 5+ years as a product owner, preferably in a large bank/finance-based business.
  • In-depth understanding of financial/digital/data products, processes, and systems.
  • Creativity and simplifying complex processes and issues, strong problem-solving and data-driven decision making.
  • Experience working in an Agile delivery environment and familiarity with HCD techniques.
  • Able to communicate a product vision to key stakeholders and teams, developing it into a shaped backlog of key features, user stories, and goals for individual sprints.
  • Comfortable playing a leadership role, facilitating workshops with cross-functional business and IT teams.

Responsibilities:

Drive world-class customer experiences through digital product solutions.

Lead the execution of the ECOM Individual Customer Onboarding & ID&V program.

Review and analyze customer feedback to inform product decisions.

Collaborate with cross-functional teams to drive product innovation.

Develop and maintain product backlogs to ensure effective project planning.

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