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Community Sales and Service Representative

1 month ago

Townsville, Queensland, Australia Medibank Private Limited Full time

Medibank Private Limited is a leading health insurance provider in Australia, committed to delivering exceptional service and support to its customers.

About the Role

We are seeking an experienced Sales and Customer Service Consultant to join our team at our Townsville Store. As a Local Community Consultant, you will play a vital role in bringing Medibank products and services to your local community.

You will be responsible for providing outstanding customer service, working across various channels including virtual messaging, face-to-face, and phone-based systems. Your primary goal will be to build strong relationships with customers, understand their needs, and provide tailored solutions that meet their expectations.

To succeed in this role, you will need to possess excellent communication skills, be self-motivated, and results-driven. You will also require strong technical skills, including proficiency in CRM software and other relevant tools.

Key Responsibilities
  • Provide exceptional customer service, ensuring high levels of customer satisfaction and loyalty.
  • Build strong relationships with customers, understanding their needs, and providing tailored solutions.
  • Work across various channels, including virtual messaging, face-to-face, and phone-based systems.
  • Meet or exceed sales targets, while maintaining high levels of customer satisfaction.
  • Stay up-to-date with product knowledge, industry trends, and best practices in customer service.
Requirements
  • Proven experience in sales and customer service, preferably in a similar industry.
  • Excellent communication and interpersonal skills.
  • Self-motivated and results-driven, with a strong focus on customer satisfaction.
  • Strong technical skills, including proficiency in CRM software and other relevant tools.
  • Able to work effectively in a team environment, with a positive attitude and a willingness to learn.
What We Offer

We offer a competitive salary package, including:

$65,000 - $80,000 per annum, depending on experience.

Ongoing training and development opportunities.

A dynamic and supportive work environment.

The opportunity to work with a leading health insurance provider, making a real difference in the lives of Australians.