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Customer Service Team Leader
2 weeks ago
A Customer Service Team Lead position has become available in Malaga, WA. We are seeking a skilled professional to lead and motivate a small customer service team.
Key Responsibilities- Lead a team of customer service representatives to achieve exceptional results.
- Manage day-to-day operations, ensuring efficient order management, customer inquiries, and issue resolution.
- Act as a problem solver, assisting customers, distributors, and internal teams with their needs.
- Maintain performance records and drive continuous process improvements.
- Collaborate with sales, operations, and production departments to meet the needs of our wholesalers.
- Experience in customer-facing roles, preferably in manufacturing, wholesale, or distribution.
- Familiarity with the electrical, mechanical, or similar industries (desired).
- Proven leadership skills with the ability to inspire and guide a team.
- Strong communication, problem-solving, and relationship-building abilities.
- A practical approach with an eye for process improvement.
- Intermediate level computer skills including Microsoft Office.
- A stable, full-time role with competitive salary and benefits.
- The opportunity to lead a supportive team that values collaboration and growth.
- A dynamic work environment with opportunities for continuous improvement.
- An annual KPI incentive program.
- Eligibility for a company share bonus after two years of service.
- A friendly team culture.
- An employee referral program.
- Support for charitable causes.
- Leadership guidance from experienced professionals.
- Access to an employee assistance program.
