Desktop Support Specialist

1 day ago

Brisbane, Queensland, Australia beBeeEngineer Full time $70,000 - $85,000
Desktop Support Role

We are seeking a skilled Desktop Support Engineer to join our organization in Brisbane. This mid-level position involves providing high-quality desktop support services and requires an individual with strong technical skills and troubleshooting expertise.

The successful candidate will be responsible for delivering timely and efficient desktop support for all end users within the organization, ensuring minimal downtime and disruption.

  • Conduct system diagnostics and troubleshoot hardware/software issues, resolving problems promptly to maintain system functionality.
  • Manage active directory operations, including user account maintenance, password resets, and permission updates.
  • Perform hardware installations, replacements, and upgrades, keeping equipment current and functional for user needs.
  • Support network connectivity, ensuring stable and secure access for all devices linked within the organization network.
  • Collaborate with colleagues and other IT professionals to streamline processes and enhance the IT service delivery model.
  • Implement and support security measures, ensuring data protection and compliance with existing IT policies.
Requirements
  • Proficient in Windows OS troubleshooting with extensive experience in handling system issues.
  • Skilled in active directory management, including adding and removing users, managing permissions, and directory structuring effectively.
  • Experienced in Microsoft Office 365 support, providing assistance with installations, updates, and troubleshooting for end users.
  • Able to troubleshoot and resolve network connectivity issues, ensuring seamless networking and communication in the organization.
  • Capable of performing hardware diagnostics and repairs, addressing various device malfunctions and maintaining equipment efficiency.
  • Knowledgeable in asset management, including tracking and management of IT assets to optimize resource utilization.
  • Experience with imaging and reimaging, simplifying setup processes for end-user devices and maintaining system integrity.

This role offers the opportunity to work in a dynamic environment, utilizing your technical expertise to drive business success.

If you possess the required skills and qualifications, we encourage you to apply for this exciting opportunity.

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