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Customer Experience Ambassador

2 months ago

Hornsby Shire, Australia dusk Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador at dusk. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and contributing to a positive and inclusive store environment.

Key Responsibilities:

  • Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Sales and Merchandising: Maintain a thorough knowledge of our products, including candles and homeware, and make recommendations to customers to drive sales and meet sales targets.
  • Visual Merchandising: Assist in the creation of visually appealing store displays and maintain a high level of store presentation to ensure a welcoming and engaging shopping experience for customers.
  • Team Collaboration: Work collaboratively with colleagues to achieve sales targets, support store events, and contribute to a positive and inclusive team culture.
  • Continuous Improvement: Participate in ongoing training and development to enhance product knowledge, sales skills, and customer service abilities.

About You:

  • Customer Focus: A passion for delivering exceptional customer experiences and a commitment to exceeding customer expectations.
  • Team Player: A willingness to work collaboratively with colleagues to achieve sales targets and support store events.
  • Adaptability: A flexible and adaptable approach to work, with a willingness to learn and take on new challenges.
  • Product Knowledge: A strong interest in candles and homeware products, with a desire to develop in-depth knowledge of our range.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management.

Benefits:

  • Competitive Salary and Benefits Package: A competitive salary and benefits package, including a generous team member discount on our range of candles and homeware products.
  • Opportunities for Growth and Development: Opportunities for career growth and development, with a focus on continuous learning and skill-building.
  • Supportive Work Environment: A supportive and inclusive work environment, with a focus on teamwork and collaboration.