Insurance Portfolio Manager

4 days ago


Brisbane, Queensland, Australia Australian Retirement Trust Full time

Company Overview

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  • Australian Retirement Trust is a leading retirement savings provider, serving over 2.3 million members.">
  • We help our members make the most of their money and take charge of their finances with confidence.">
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Salary

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$120,000 - $160,000 per annum, depending on experience.

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About the Role

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As an Insurance Portfolio Manager at Australian Retirement Trust, you will be responsible for the case management and completion of a portfolio of claims on behalf of the Trustee.

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You will proactively manage all early release claim types and claims handling activities, including notification, processing claims, receipt of insurance proceeds, and payment of benefits.

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This role requires establishing and maintaining professional and collaborative relationships with all parties and liaising with customers in a sensitive and appropriate manner.

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You will also proactively manage the progress of claims through resolving any issues preventing claim progress and finalisation.

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Key Responsibilities

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  • Conduct the notification process, determining insurance eligibility, and issuing claims information and forms for all claims.">
  • Demonstrate critical thinking and application of an objective, outcome-focussed approach to claims management while mitigating risk and being sensitive to customer needs and expectations.">
  • Review insurer and fund recommendations in a timely and effective manner, challenging when appropriate.">
  • Implement proactive claims management strategies to assist in effective and timely completion of claims handling requirements.">
  • Manage a claims portfolio in addition to working as a team to meet customer demands.">
  • Deliver an exceptional customer service experience as measured through the Customer Experience Evaluation Framework.">
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Requirements

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To be successful in this role, you will need:

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  • Experience with insurance claims in superannuation and the associated legislation that operates within the superannuation environment.">
  • Highly developed communication and interpersonal skills, including the ability to communicate effectively at all times.">
  • The ability to act with discretion and sensitivity at all times.">
  • Demonstrated ability and commitment to understanding our customers and providing solutions that meet their needs.">
  • Customer service experience in a high workload environment.">
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Benefits

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  • 14% superannuation guarantee, contributing to your financial future.">
  • Opportunities for career growth and development in a dynamic and supportive work environment.">
  • A flexible work arrangement, balancing in-person days at our purpose-built hubs and remote work.">
  • A comprehensive range of employee benefits, including end-of-trip facilities, yoga and multi-faith rooms, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.">
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About Us

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Australian Retirement Trust is committed to creating an inclusive culture where you will be valued and heard in a respectful workplace.

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We value diverse thinking, cultures, perspectives, backgrounds, and abilities, and we welcome applications from everyone.

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If you are passionate about helping our members achieve their financial goals, please submit your application by following the provided link.



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