Airport Passenger Operations Director

2 weeks ago

Perth, Western Australia beBeeCustomer Full time $100,000 - $120,000

Role Summary

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We are seeking a highly skilled and experienced professional to fill the role of Passenger Services Manager. This is a key leadership position responsible for ensuring the smooth operation of our passenger services, managing shifts, and coordinating teams to meet and exceed client expectations.

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Key Responsibilities:

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  • Develop and deliver a client-centric, commercially focused operation, including management, organization, and coordination of all work areas during day-of-operations.">
  • Manage, monitor, and evaluate Ground Handling Agreements and Service Level Agreements.">
  • Engage with significant stakeholders, ensuring delivery of diverse interests and demands.">
  • Collaborate with the management team to develop, implement, and monitor communication plans and business strategies to drive a customer-centric culture.">
  • Create, implement, and control effective rosters and budget management for highly efficient, cost-effective, and quality business outcomes.">
  • Develop, implement, and monitor business processes and standard operating procedures, ensuring compliance with industry standards, legislation, and policies.">
  • Provide quality metrics and reporting on critical business issues.">
  • Foster a positive safety culture within the team, emphasizing awareness and vigilance.">
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Requirements:

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  • Proven leadership experience with a customer-centric orientation and ability to drive a service culture.">
  • Demonstrated people management experience.">
  • Excellent communication skills, both written and oral, and strong presentation skills.">
  • Record of achievement in building and fostering relationships with key stakeholders and clients.">
  • Extensive experience engaging staff to ensure delivery of diverse interests and demands.">
  • Previous experience in a highly controlled and regulated industry, with the ability to lead, translate, implement, and manage ongoing compliance, industry standards, and legislative requirements.">
  • Demonstrated business acumen, including financial and budget management, and experience driving culture change and continuous business improvement.">
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What We Offer:

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A great opportunity to work in a dynamic and fast-paced environment, with a competitive salary and excellent benefits package.

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As an equal opportunities employer, we welcome applicants from all backgrounds, ages, and abilities.

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