Account Management Professional

6 days ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

About This Role

We're seeking a professional who can deliver exceptional support to our customers by evaluating their loyalty and overseeing regional accounts. As a Customer Success Manager, you will manage a portfolio of smaller-sized accounts within a moderate scope, working independently and receiving instructions on new assignments.

Your Key Responsibilities:

  • Manage customer installations, working cross-functionally to deliver services in the agreed-upon timeframe and according to customer expectations.
  • Own and resolve a wide range of standard and non-standard customer requests and account issues.
  • Ensure customer satisfaction for your portfolio of customers measured via surveys and other methodologies.
  • Understand customers' footprints and contractual agreements.
  • Interact with customers professionally, building strong relationships.
  • Educate and orient customers in company policies and procedures and customer-facing support and ordering systems.
  • Conduct customer meetings; may conduct Quarterly Business Reviews (conditional on location).
  • Demonstrate proper use of company systems, tools, and processes.
  • Maintain expertise on company products and services.
  • Participate in departmental projects, prioritizing and completing assigned activities.
  • Develop strong relationships with Sales, Operations, and other cross-functional teams.

Your Qualifications:

  • A minimum of 3 years of experience in a high-pressure, customer-facing role.
  • A track record of building positive relationships with customers is preferred.
  • Experience in a technical industry, preferably IT, telecommunications, or data centers.
  • A track record of managing project/service delivery of technical products.
  • A collaborative personality and ability to build strong personal relationships.
  • Highly organized, with attention to detail and a dedication to resolving issues.
  • Calm and effective under pressure, able to remain professional in high-stress situations.
  • Able to plan, execute, and manage high volumes of work.
  • Adaptable and open to change.
  • Good English language skills are essential.
  • Technical aptitude and a broad understanding of the technical service industry are preferred.

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