Train Crew Member

1 week ago

Traralgon, Victoria, Australia beBeeCustomerfocused Full time $92,759 - $103,179
About the Role

V/Line Conductors have people at the heart of their work and take pride in the positive impact they have on our customers and communities.

As a key member of V/Line's front line customer service team, the V/Line Conductor is responsible for the delivery of on train customer service to V/Line customers as well as customer safety on board trains.

The Station Staff manage the day-to-day operating facilities and customer services activities at the station. The Station Staff are required to maintain the delivery of service to customers ensuring the provision of best possible train and coach services to V/Line's passengers.

Key Responsibilities:

  • Communicate accurate and timely information to customers, ensuring coach replacements are organised where required and selling tickets to customers.
  • Assist customers with checked luggage and loading onto coaches.
  • Sell and check tickets whilst onboard train and ensure safe departure of train, reporting any faults and delays where appropriate.
  • Maintain the presentation and cleanliness of the station.
  • Undertake ticket sales, seat reservations, maintaining ticket stock and manage daily bank deposits.
  • Assist management with rostering & replacement staff when required.
  • Inform customers of service alternations/disruptions.
Requirements

Essential Skills and Qualifications:

  • Strong safety awareness and alignment to values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
  • Confident, customer-focused individual, with a background of face-to-face customer service, able to work a rotating roster including weekends, public holidays, early and late shifts and hold a valid driver's license.
  • Ability to adapt communication to different customer groups and handle difficult situations on an autonomous level.
  • Completed secondary school education (minimum year 10), strong verbal and written communication skills and ability to work within rules and compliance frameworks.

Benefits:

We offer a range of benefits that support your career growth and wellbeing, including training opportunities, flexible working arrangements and recognition programs.

Other Information:

Please note that this role requires a valid driver's license and the ability to work a rotating roster, including weekends and public holidays.

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