Product Support Specialist
1 week ago
We are seeking a Product Specialist to join our Micromine Australia team in Brisbane. This role will put you at the forefront of technical support for Micromine Spry customers, while also assisting with client training and product development.
Responsibilities:- Respond to and resolve customer enquiries in a timely manner.
- Elevate technical issues and collaborate with the development team to resolve them.
- Work closely with customers to ensure optimal software usage.
- Provide comprehensive training and post-go-live support to clients.
- Deliver reporting, insights, and recommendations for continual improvement as needed.
To be successful in this role, you should have experience in software or SAAS support in a client-facing capacity.
You will possess strong communication skills and be comfortable training customers on software. Experience with C# is an advantage, and exposure to the mining industry is highly regarded.
BenefitsAs a Product Specialist, you can expect:
- A competitive salary, estimated to be around $90,000 per annum, based on the Australian market rate.
- The opportunity to work across both the Mining and Technology sectors.
- Flexible working arrangements, including work-from-home options.
- 12 weeks paid parental leave – primary and secondary carers.
- A free gym membership and access to employee assistance programs.
- A modern office location within Brisbane's Fortitude Valley.
Micromine is a high-growth company providing opportunities for professional growth and development.
Our team culture is engaging, and we offer a range of benefits that support work-life balance and well-being.
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